General policy
CANCELLATIONS
Kindly let us know at least 4 hours before your scheduled appointment if there are changes to your appointment. Changes or cancellations must be made with a live person. A live person can be reached during regular business hours (Mon-Sat 9am-7pm, Sun 9am-6pm). An email or a voicemail WILL NOT constitute a cancellation. We reserve the right to charge 50% of the cost of your scheduled services.
NO SHOWS
If you make an appointment that you do not cancel and do not show up for, we reserve the right to charge 50% of the cost of your scheduled services.
Please give at least 4-hour-notice so that we have the opportunity to offer your reserved time to another client on our waiting list. We understand that sometimes emergencies happen, and it is not always possible to give adequate notice when you cannot make an appointment. However, be aware that if you repeatedly cancel appointments without proper notice, we reserve the right to ask for a non-refundable deposit to secure your next appointment.
LATE ARRIVALS
Please arrive on time for your appointment. There will be a 10-minute grace period to allow for unpredicted traffic or parking difficulties. If you anticipate that you will be later than 10 minutes, please call ahead to see if we have the availability to complete your service in full. Therefore, if you arrive more than 10 minutes late, we reserve the right to refuse partial or complete services.
CELL PHONES
Please check to see if your phone is on vibrate or silent. We ask kindly that if you need to make a phone call please step outside. If you need to take an important phone call, please let us know in advance before your service. We also ask that you refrain from using your phone while your technician is working with you since it is difficult for them to do their job up to the standards.
ONLINE BOOKING
Please make sure to provide correct information when scheduling an online appointment. Your appointment will be automatically cancelled without notice if we cannot get a hold of you the day of your appointment.
GROUP BOOKING
Parties of 4 or more will require a non-refundable 50% deposit of the scheduled service and credit card information upon booking. No group booking is confirmed until a deposit has been received.
Taxes and gratuities are in addition to bookings of 4 or more. A gratuity of 15% and 5% GST will be automatically added to your spa service charge, as confirmed at the time of booking. Prices subject to change.
GIFT CERTIFICATES
Gift certificates do not have an expiration date. Lost or stolen certificates will not be replaced. It is not redeemable or refundable for cash.
Gift certificates can only be purchased at the Bowen Road location.
All gift certificates are only redeemable at the Bowen Road location.
REFUNDS
If you are unsatisfied with your service, please make us aware of the issue before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied.
No refunds will be given after you have left the salon.
COMPLIMENTARY FIXES
If you are ever dissatisfied with any service in the salon we will gladly make the corrections necessary to meet your expectations within 5 days of your original services. This does not include changing any type of color or style. After 5 days full-service charges will apply.
Please note:
- Services with regular polish are not guaranteed.
- Nail enhancements and gel polish manicures are guaranteed for 5 business days after your appointment; excluding breakages. If you lose an enhancement or notice chips or lifting in the first 5 days, please call us to schedule a free repair. (Repairs must be arranged within 3 days of notification to the salon to be considered complimentary fixes.) Repairs after 5 days for breakages, tears, and/or corner breaks without notifications are $7+ each.
Please call the salon and leave a voice message if no one picks up. We will serve you as soon as possible.
CHILD SAFETY
This is a professional environment and may not be suitable to children, therefore, any injuries or problems that may occur are not our responsibility. We do not have the facilities to care for children and will not provide child supervision. For safety reasons we ask that you please keep your children off and away from our tools and equipment.
PETS
Pets of any kind, other than service animals, are NOT allowed in the salon. We invite you to talk with us about any questions or concerns.
WE RESERVE THE RIGHT TO REFUSE SERVICE TO
Anyone more than 10-15 minutes late for an appointment
Anyone with a nail condition we suspect may be contagious
Anyone with open or infected wounds on the treatment area
Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service
Anyone demonstrating inappropriate behavior to our technicians and other customers
Policy is subject to change at the managements discretion.
We thank you for your understanding.